Social Insurance Specialist (Claims Representative)

Company Name:
Other Agencies and Independent Organizations
Temporary ICTAP eligibles only NTE One Year Part Time 24 hours
Do you have a desire to
help SSA manage its Social Security programs
analyze and solve problems?
help and advise millions of retired and disabled individuals?
work on a team to make a difference in people's lives and your own?
Join SSA, one of the top 10 Best Places to Work in the Federal Government!
Additional selections may be made for this vacancy within six months from the closing date of this announcement.
APPLICATIONS WILL ONLY BE ACCEPTED FROM those eligible for the Interagency Career Transition Assistance Program (ICTAP) in the Owings Mills, MD United States 1 vacancy
commute area.
LOCATION: Social Security Administration, Suite 100 5 Park Center Court, Owings Mills, MD 21117.
TYPE OF POSITION: This position is being filled on a part-time basis (16) hours per week), Temporary NTE 1 year, may be extended, will not become permanent.
Proof of ICTAP eligibility required. Must pass a meet and deal panel interview. All qualification requirements must be met by the closing date. Selective Service registration required for male applicants unless exempt. U.S. Citizenship required Background and/or Security Investigation required Claims Representatives conduct interviews and help claimants develop their claims for retirement, survivors and disability benefits and/or supplemental security income. They work with claimants to establish their continuing eligibility for payment, assist claimants in filing for administrative appeals, adjudicate claims and authorize them for payment, provide referral services, and identify and investigate potential program abuse.
SPECIALIZED EXPERIENCE : Specialized experience is experience directly related to the position to be filed which has equipped the candidate with the particular knowledge, skills, and abilities needed to successfully perform the duties of the position.
Must be met by the closing date of this announcement:
For GS-11: Fifty-two weeks of specialized experience equivalent to the GS-9 grade level.Examples of specialized experience include developing, examining, investigating or authorizing of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or related programs.
TIME IN GRADE REQUIREMENT (Must be met as of the closing date of this announcement):
For GS-11: Applicants must have one year (52 weeks) at the GS-9 or higher.
In addition to the minimum qualifications, applicants must be eligible under ICTAP.
Substitution of education for experience will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. For information on substituting education for experience, visit
For GS-11: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.
MEET AND DEAL PANEL INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.
Applicants will be rated and ranked using a 100-point scale and evaluated according to the following criteria
Experience Assessment - 50 points
Performance Appraisal - 35 points
Awards - 10 points
Career Achievements - 5 points
The evaluation you receive is based on your responses to the occupational questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:
1. Knowledge of SSA Laws, Regulations and Programs
2. Ability to analyze, research, and apply rules and regulations
3. Ability to manage multiple priorities
4. Ability to communicate orally
5. Ability to communicate in writing
6. Ability to use technology, on-line databases and automation tools
We recommend you use USA Jobs resume builder for submitting a resume to ensure you include dates of employment for each job listed (month/year) as well as average number of hours (e.g., 40 hours, 20 hours) worked per week. Note: You can copy and paste your existing resume into resume builder. Please review the Tips for Applying for additional guidance.
Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. To preview the questions, click the following link: View Assessment Questions
If your application and supporting documentation does not support your responses to the questionnaire, it may affect your evaluation or result in your name being removed from further consideration.
To apply for this position, you must provide a complete Application Package which includes:
1. Your R sum
2. The Occupational Questionnaire
3. Additional Required Documents - submission of any supporting documentation such as educational transcripts. Please see the Required Documents section below for details concerning specific documentation requirements for ICTAP or education.
The complete application package must be submitted by 11:59 PM (EST) onMonday, October 27, 2014.
To begin, click Apply Online to create aUSAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents to upload your documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into yourUSAJOBS account, select the Application Status link and then select the More Information link for this position. The _Details_ page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
NOTE : Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into yourUSAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in an ineligible rating.
To fax supporting documents you are unable to upload, complete theUnited States Government Application Cover Page using the following 1242602. Fax your documents to .
If you cannot apply online: 1. View and print the occupational questionnaire:View Occupational Questionnaire,
2. Print the1203FX (Form C) to provide your responses to the occupational questionnaire; and
3. Fax the completed 1203FX and supporting documents to . Your 1203FX will serve as a cover page for your fax transmission.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the _How to Apply_ process.
All supporting documentation must be received by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.
The following sections provide information on supporting documentation that must be submitted to claim certain types of preference or qualify on the basis of education. Please see the How to Apply section above for information on the application process.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
For more information .
PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts with the course title, number of credits, grade, and date of completion. To qualify, the degree must be from an accredited college or university recognized by the U.S. Department of Education. Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. Certification of equivalency must be submitted at the time of application.
Once you have successfully submitted your application materials, you can expect to receive the following email notifications concerning your application status: (1) Receipt of application; (2) Result of qualifications review and notice of Referred/Not Referred to the selecting official; and (3) Selected/Not Selected for the position.
Social Security offers a comprehensivebenefits program that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help youbalance life with Social Security to life outside of work. Please review theOffice of Personnel site for additional information about the many benefits of your career with Social Security.

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