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Sr. Workers Compensation Claims Specialist

Company Name:
Zurich NA
Job Summary
Zurich Insurance Group (Zurich) is a leading multi-line insurance provider with a global network of subsidiaries and offices in Europe, North America, Latin America, Asia-Pacific and the Middle East as well as other markets. It offers a wide range of general insurance and life insurance products and services for individuals, small businesses, mid-sized and large companies as well as multinational corporations. Zurich employs about 60,000 people serving customers in more than 170 countries. The Group, formerly known as Zurich Financial Services Group, is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt program which is traded over-the-counter on OTCQX. Further information about Zurich is available at company website.
In North America, Zurich (company website) is a leading commercial property-casualty insurance provider serving the global corporate, large corporate, middle market, specialties and programs sectors. In addition, Zurich also offers life insurance products and services. 2012 marked Zurich''s 100 year anniversary of insuring America and the success of its customers, shareholders and employees. Zurich first brought its knowledge and experience in workers'' compensation insurance from Switzerland to America in 1912 to help its customers take intelligent risks and build the America known today. Further information about Zurich''s 100 year anniversary of insuring America is available at company website. In the U.S., risk engineering services are provided by Zurich Services Corporation. Life insurance offered in the United States is issued by Zurich American Life Insurance Company, an Illinois domestic life insurance company with offices in Schaumburg, Illinois and New York City.
Under limited supervision, the Workers'' Compensation Claim Handler will handle claims of moderate to high exposure and complexity within specific limits and authority. Generally handles all standard line of business claims with complex coverage, including Bodily Injury claims. Handles Maryland Workers'' Compensation claims of moderate to high value and complexity to prompt and equitable conclusions. Sets appropriate reserves within authority level, determines liability, secures information, reviews coverages and settles claims. Stays up to date and complies with special handling requirements. Develops and maintains positive customer relationships, anticipating customer needs and monitoring trends in order to recommend changes. Will provide technical advice to lower level associates and other functional areas.
Job Qualifications
Bachelors Degree Preferred
6 Or More Years Of Related Experience to include at least 3 years of Maryland and Virginia Workers'' Compensation claims handling experience.
General Qualifications
1. Bachelors Degree and/or related industry experience. Related experience may include previous experience in an office environment that required computer work, organization, strong communications, customer service and negotiation, experience gathering data, designing and testing solutions to problems, and formulating plans as well as managing multiple projects simultaneously in a fast paced environment.
2. 6 or more years of related experience with Bachelors Degree OR
3. 7 or more years of related experience without Bachelors Degree OR
4. 4 or more years of litigation experience with a Juris Doctorate
5. In-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment
6. A thorough knowledge of the legal statutes and procedures
7. A thorough functional knowledge and skill of claims handling.
8. Ability to obtain and maintain required adjuster license.
9. Negotiation Experience
10. Customer service experience
11. Computer literate
12. Travel required (0-25%)
Preferred Qualifications
1. 6 or more years of claims handling experience with at least 3 years in Maryland and Virginia Workers'' Compensation AIC, SCLA, ARM and/or CPCU designation
2. Analytical skills
3. Strong communication skills
4. Ability to multi-task and adapt to a changing environment
5. Organization and time management skills
6. Ability to work independently
7. Experience in a work environment that required collaboration across work groups.
8. Ability to effectively present information to LOB manager, claimants and customers
9. Willingness to embrace the Zurich Basics of Integrity, Sustainability, Customer centricity, Excellence and Teamwork
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Title: Sr. Workers'' Compensation Claims Specialist
Job ID: 31074
Location: USA-Maryland-Owings Mills
Type: Permanent
Postal Code: 21117
Industry: Insurance

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