Administrative Assistant
Owings Mills, MD Owings Mills, MD Full-time Full-time $39,200 - $49,000 a year $39,200 - $49,000 a year 7 days ago 7 days ago 7 days ago Position Title:
SPS Administrative Assistant Employment Status:
Full-time Agency Division:
SPS Reports to:
SPS Program Manager FLSA Status:
Non-Exempt Pay Grade:
1 Service, Coordination, Inc.
(SCI) SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.
Position
Summary:
The Administrative Assistant performs a wide range of administrative and office support activities for the Supports Planning Services Program to facilitate the efficient operation of the program.
Administrative support is provided in the Frederick or Owings Mills office from 8:
30am-5:
00pm Monday through Friday.
SCI Team Member Expectations:
All SCI team members are expected to:
Ensure services provided follow the organization's mission statement, core operating values and policies and procedures.
follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.
Essential Duties:
Manage the SPS 888# calls and voice mails by returning calls, providing program information and making SCI SPA assignments in the Maryland Department of Health (MDH) LTSS database.
Triage applicant/participant assignments in the MDH LTSS database and complete corresponding reports.
Compile program data using the MDH LTSS database and the SCI database into program reports as assigned.
Manage supply and assignment of One Time Password (OTP) devices.
Provide Administrative support to team members through assigned duties such as, but not limited to:
monitoring and process work sent to the Work To Be Done email box, process faxes as needed of mobile workers, process crucial documentation for the people we support, assist with maintenance of electronic files for the people we support.
Other administrative support duties as assigned.
Provide back-up Reception duties to Frederick AA such as, but not limited to; answer phones while maintaining a professional and pleasant demeanor, retrieve and distribute all messages from voicemail box, receive and direct visitors and those receiving our services process location mail both incoming and outgoing, scheduling of location conference rooms, office supply inventory, location facility maintenance calls, and other duties as assigned.
Other
Responsibilities:
Operate, monitor, and coordinate maintenance of agency office equipment.
Organize and maintain office file cabinets and/or storage locker until all paper files can be scanned to electronic files.
Change office voicemails for holidays and inclement weather.
Participate in meetings and training sessions that offer learning opportunities that promote and enhance skills and professional development.
Assist with DDA Scanning/Purging Project as time permits.
Perform all duties described, and others as required, using the foundation of agency philosophy and values.
Assist with training of new Administrative Assistants and Receptionists as needed.
Other duties/tasks as assigned Supervisory Duties:
None Education Required:
High school diploma or GED Experience Required:
Minimum two years administrative experience Experience in managing an office SCI Value Related Competencies:
People Come First (Customer Focus):
Thinks and acts with people we support in mind when making decisions.
Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
Building Relationships and Connections:
Interpersonal savvy.
Relates to all kinds of people.
Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably.
Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders) Education (Informing Others):
Quickly finds common ground to solve problems.
Is seen as a cooperative team player.
Provides coaching and mentoring to team members.
Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner.
Explores all available options to make the best decision for internal and external holders Diversity:
Values, appreciates and honors the ways in which cultural differences can create value in organizations.
?Is service oriented:
Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve.
Raises awareness in communities to appreciate the similarities and unique gifts of each person.
Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
Driving Solutions (Perseverance):
Pursues all initiatives with energy, drive, and the goal to succeed.
Job-Specific Competencies:
Action Oriented:
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Being Resilient:
Rebounding from setbacks and adversity when facing difficult situations Collaborates:
Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively:
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Courage:
Stepping up to address difficult issues, saying what needs to be said Customer Focus:
Building strong customer relationships and delivering customer-centric solutions Decision Quality:
Making good and timely decisions that keep the organization moving forward Demonstrates Self-Awareness:
Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses Drives Results:
Consistently achieving results, even under tough circumstances Ensures Accountability:
Holding self and others accountable to meet commitments Interpersonal Savvy:
Relating openly and comfortably with diverse groups of people Manages Conflict:
Handling conflict situations effectively, with a minimum of noise Optimizes Work Processes:
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Organizational Savvy:
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics Resourcefulness:
Securing and deploying resources effectively and efficiently Physical Demands:
Generally, presents standard office environment.
Must be able to remain in a stationary >95% of the time.
Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device.
Constantly positions self to comfortably maintain computer equipment.
May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.
Vision abilities required by this job include close vision.
Ability to operate a motor vehicle.
The person in this position frequently communicates with other people.
Must be able to exchange accurate information in these situations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
This job description is subject to change at any time.
SCI does not sponsor for immigration, including for H 1B, TN, and other non-immigrant visas, for this role.
#INDSCIO.
Estimated Salary: $20 to $28 per hour based on qualifications.
SPS Administrative Assistant Employment Status:
Full-time Agency Division:
SPS Reports to:
SPS Program Manager FLSA Status:
Non-Exempt Pay Grade:
1 Service, Coordination, Inc.
(SCI) SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.
Position
Summary:
The Administrative Assistant performs a wide range of administrative and office support activities for the Supports Planning Services Program to facilitate the efficient operation of the program.
Administrative support is provided in the Frederick or Owings Mills office from 8:
30am-5:
00pm Monday through Friday.
SCI Team Member Expectations:
All SCI team members are expected to:
Ensure services provided follow the organization's mission statement, core operating values and policies and procedures.
follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.
Essential Duties:
Manage the SPS 888# calls and voice mails by returning calls, providing program information and making SCI SPA assignments in the Maryland Department of Health (MDH) LTSS database.
Triage applicant/participant assignments in the MDH LTSS database and complete corresponding reports.
Compile program data using the MDH LTSS database and the SCI database into program reports as assigned.
Manage supply and assignment of One Time Password (OTP) devices.
Provide Administrative support to team members through assigned duties such as, but not limited to:
monitoring and process work sent to the Work To Be Done email box, process faxes as needed of mobile workers, process crucial documentation for the people we support, assist with maintenance of electronic files for the people we support.
Other administrative support duties as assigned.
Provide back-up Reception duties to Frederick AA such as, but not limited to; answer phones while maintaining a professional and pleasant demeanor, retrieve and distribute all messages from voicemail box, receive and direct visitors and those receiving our services process location mail both incoming and outgoing, scheduling of location conference rooms, office supply inventory, location facility maintenance calls, and other duties as assigned.
Other
Responsibilities:
Operate, monitor, and coordinate maintenance of agency office equipment.
Organize and maintain office file cabinets and/or storage locker until all paper files can be scanned to electronic files.
Change office voicemails for holidays and inclement weather.
Participate in meetings and training sessions that offer learning opportunities that promote and enhance skills and professional development.
Assist with DDA Scanning/Purging Project as time permits.
Perform all duties described, and others as required, using the foundation of agency philosophy and values.
Assist with training of new Administrative Assistants and Receptionists as needed.
Other duties/tasks as assigned Supervisory Duties:
None Education Required:
High school diploma or GED Experience Required:
Minimum two years administrative experience Experience in managing an office SCI Value Related Competencies:
People Come First (Customer Focus):
Thinks and acts with people we support in mind when making decisions.
Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
Building Relationships and Connections:
Interpersonal savvy.
Relates to all kinds of people.
Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably.
Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders) Education (Informing Others):
Quickly finds common ground to solve problems.
Is seen as a cooperative team player.
Provides coaching and mentoring to team members.
Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner.
Explores all available options to make the best decision for internal and external holders Diversity:
Values, appreciates and honors the ways in which cultural differences can create value in organizations.
?Is service oriented:
Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve.
Raises awareness in communities to appreciate the similarities and unique gifts of each person.
Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
Driving Solutions (Perseverance):
Pursues all initiatives with energy, drive, and the goal to succeed.
Job-Specific Competencies:
Action Oriented:
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Being Resilient:
Rebounding from setbacks and adversity when facing difficult situations Collaborates:
Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively:
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Courage:
Stepping up to address difficult issues, saying what needs to be said Customer Focus:
Building strong customer relationships and delivering customer-centric solutions Decision Quality:
Making good and timely decisions that keep the organization moving forward Demonstrates Self-Awareness:
Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses Drives Results:
Consistently achieving results, even under tough circumstances Ensures Accountability:
Holding self and others accountable to meet commitments Interpersonal Savvy:
Relating openly and comfortably with diverse groups of people Manages Conflict:
Handling conflict situations effectively, with a minimum of noise Optimizes Work Processes:
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Organizational Savvy:
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics Resourcefulness:
Securing and deploying resources effectively and efficiently Physical Demands:
Generally, presents standard office environment.
Must be able to remain in a stationary >95% of the time.
Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device.
Constantly positions self to comfortably maintain computer equipment.
May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.
Vision abilities required by this job include close vision.
Ability to operate a motor vehicle.
The person in this position frequently communicates with other people.
Must be able to exchange accurate information in these situations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
This job description is subject to change at any time.
SCI does not sponsor for immigration, including for H 1B, TN, and other non-immigrant visas, for this role.
#INDSCIO.
Estimated Salary: $20 to $28 per hour based on qualifications.
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