Field Service Technician
WHO WE ARE At Lighting Environments, we believe in creating atmospheres where people and ideas can grow.
We are a lighting representative agency with a passion for design and nearly 50 years of serving DC, Maryland, and Virginia markets.
We specialize in lighting and lighting controls solutions for projects ranging from commercial to residential, retail to industrial, and everything in between.
Together with our sister company Environments, an IoT integration company, we create beautiful, functional environments where humans and technology work in unison.
We envision a world where technology seamlessly enriches lives.
ABOUT THE ROLEA company is nothing without its employees.
And company culture is our personality - It's the wonderfully unique combination of all of our employees' characteristics, qualities, and mindsets that form our distinctive character as an employer.
Our culture guides our interactions with one another and impacts us beyond our jobs.
As an individual contributor at Lighting Environments, you bear a critical responsibility in shaping our company culture and creating a positive working experience for those around you.
Working at LE could be the greatest professional experience of your life but it takes all of us to make this reality.
This includes:
Establishing relationshipsGet to know one another! We don't expect you to find your new best friend, but you will discover common ground that will make working together with colleagues easier and more enjoyable.
Introduce yourself, welcome new faces, and be thoughtful to include others where possible.
Having courageous conversationsAt LE, we believe open communication, combined with mutual respect, can solve the majority of any issues we may encounter.
As a first step in solving issues, we promote speaking to the other party directly to voice your thoughts calmly and respectfully or to clarify misunderstandings regardless of the other party's title or tenure.
If this first attempt proves unsuccessful, management and HR can be involved to assist you.
Building one another upEncouragement and peer-to-peer recognition of effort, progress, or milestone successes can go a long way.
In fact, a few simple words can change someone's day.
However, building up others also includes providing honest feedback.
If you see something that could be approached differently or in an easier manner, share your suggestions and insight.
As a team, you're only as strong as your weakest link.
So, take time to teach, help others improve, and share lessons learned from your own mistakes.
And most importantly, remember that we're all human! Mistakes will happen.
A mistake is defined as an action or judgement that is misguided or incorrect.
A mistake is not repeating the same actions over and over, resulting in the same errors (that's insanity!) or egregious acts of misconduct.
When a mistake happens, here's what you do Own up to it! Communicate to those impacted by an error and seek help when needed to mitigate any negative effects.
And then we move on.
The important part is what you learn from mistakes and what you can share of your lessons learned to prevent reoccurrence in the future.
We're all a work in progress around here, and that's okay.
Life will happen.
Here at LE, we're all doing our best to make our work lives enjoyable and productive.
We want to do our part and see our Company succeed.
However, sometimes real life can create some challenges.
Be understanding and adapt where possible.
MORE SPECIFICALLY, WHAT YOU'LL DOThe Field Service Technician performs on-site programming and commissioning of lighting control and building control systems within the MD, DC, and VA territories.
Projects range from simple stand-alone systems to complex network systems to hospitality to architainment lighting, as well as IoT systems, encompassing controls outside of the normal lighting scope.
A day in the life of a Field Service Technician may include the following:
Documenting and maintaining project hardware, software, firmware, and full system configuration Travelling to job sites in various phases of construction across the MD, DC, and VA territories to examine installation of hardware and testing equipment Programming equipment, either on job sites or remotely, as dictated by the project needs Technically training customers at all levels of the construction process, including contractors and end-users, on the use and maintenance of the lighting and building control systems installed in a tactful, technically proficient, service-oriented manner Conducting pre-installation calls with electrical contractors and additional follow-up calls or meetings as required for successful completion of the project Contacting manufacturer's technical support as needed for guidance on system intricacies or complex problems And last, but not least, everyone is expected to step up and help when needed.
So, you can plan on performing other duties as assigned.
WHAT MAKES YOU GREAT FOR THIS ROLE You like helping people out! Whether it's an internal or external customer, you take pride in the relationship you've cultivated and meeting their needs.
You pay attention to the detailsall of them.
No dot-less i's or cross-less t's get past you.
You use language skills like a multitool; absorbing and dispersing information, articulating thoughts, and exchanging ideas through both written and verbal forms.
You listen actively, write concisely, and speak clearly.
You enjoy solving problems.
You love taking on difficult challenges and creating solutions.
And if you don't know the answer, you'll dig until you find one.
Your wheels are always turning.
You enjoy collecting information and evaluating it from different angles to identify trends and draw a conclusion.
You continuously prioritize and consciously control the amount of time spent on specific tasks.
You use an intellectual arsenal of logical, business-minded thinking to determine next steps, actions, and plans.
You tend to have a competitive drive, never losing sight of the end game and always have a target you're trying to achieve.
You may be prone to maintaining a to-do list and absolutely love to check off completed tasks.
You are patient, level-headed, and cool under pressure.
When things change, it's no biggie.
You just roll with the punches and reprioritize.
You are honest with yourself and receive feedback to know what areas you wish to improve.
You enjoy pushing yourself to learn something new, whether in a structured, formal setting or exposure in day-to-day activities.
You never miss a chance to grow.
WHERE & HOW YOU'LL WORKAs a member of our Field Service team, you can expect to spend most of your time on-site at client locations.
This means you may be on the road, at early or late hours, traveling to and from your destination in the MD, DC, or VA area.
Most work will be performed during normal contractor hours from 5:
00 am to 3:
00 pm.
However, depending on the nature of the project, it may be necessary to work some evenings and/or nights.
For some further out-of-town projects or training seminars, you'll get to experience hotel accommodations with occasional overnight stays.
Your position will also involve a combination of dayPI225125076 Recommended Skills Confident And Emotionally Stable Construction Courtesy Field Service Management Firmware Lighting Estimated Salary: $20 to $28 per hour based on qualifications.
We are a lighting representative agency with a passion for design and nearly 50 years of serving DC, Maryland, and Virginia markets.
We specialize in lighting and lighting controls solutions for projects ranging from commercial to residential, retail to industrial, and everything in between.
Together with our sister company Environments, an IoT integration company, we create beautiful, functional environments where humans and technology work in unison.
We envision a world where technology seamlessly enriches lives.
ABOUT THE ROLEA company is nothing without its employees.
And company culture is our personality - It's the wonderfully unique combination of all of our employees' characteristics, qualities, and mindsets that form our distinctive character as an employer.
Our culture guides our interactions with one another and impacts us beyond our jobs.
As an individual contributor at Lighting Environments, you bear a critical responsibility in shaping our company culture and creating a positive working experience for those around you.
Working at LE could be the greatest professional experience of your life but it takes all of us to make this reality.
This includes:
Establishing relationshipsGet to know one another! We don't expect you to find your new best friend, but you will discover common ground that will make working together with colleagues easier and more enjoyable.
Introduce yourself, welcome new faces, and be thoughtful to include others where possible.
Having courageous conversationsAt LE, we believe open communication, combined with mutual respect, can solve the majority of any issues we may encounter.
As a first step in solving issues, we promote speaking to the other party directly to voice your thoughts calmly and respectfully or to clarify misunderstandings regardless of the other party's title or tenure.
If this first attempt proves unsuccessful, management and HR can be involved to assist you.
Building one another upEncouragement and peer-to-peer recognition of effort, progress, or milestone successes can go a long way.
In fact, a few simple words can change someone's day.
However, building up others also includes providing honest feedback.
If you see something that could be approached differently or in an easier manner, share your suggestions and insight.
As a team, you're only as strong as your weakest link.
So, take time to teach, help others improve, and share lessons learned from your own mistakes.
And most importantly, remember that we're all human! Mistakes will happen.
A mistake is defined as an action or judgement that is misguided or incorrect.
A mistake is not repeating the same actions over and over, resulting in the same errors (that's insanity!) or egregious acts of misconduct.
When a mistake happens, here's what you do Own up to it! Communicate to those impacted by an error and seek help when needed to mitigate any negative effects.
And then we move on.
The important part is what you learn from mistakes and what you can share of your lessons learned to prevent reoccurrence in the future.
We're all a work in progress around here, and that's okay.
Life will happen.
Here at LE, we're all doing our best to make our work lives enjoyable and productive.
We want to do our part and see our Company succeed.
However, sometimes real life can create some challenges.
Be understanding and adapt where possible.
MORE SPECIFICALLY, WHAT YOU'LL DOThe Field Service Technician performs on-site programming and commissioning of lighting control and building control systems within the MD, DC, and VA territories.
Projects range from simple stand-alone systems to complex network systems to hospitality to architainment lighting, as well as IoT systems, encompassing controls outside of the normal lighting scope.
A day in the life of a Field Service Technician may include the following:
Documenting and maintaining project hardware, software, firmware, and full system configuration Travelling to job sites in various phases of construction across the MD, DC, and VA territories to examine installation of hardware and testing equipment Programming equipment, either on job sites or remotely, as dictated by the project needs Technically training customers at all levels of the construction process, including contractors and end-users, on the use and maintenance of the lighting and building control systems installed in a tactful, technically proficient, service-oriented manner Conducting pre-installation calls with electrical contractors and additional follow-up calls or meetings as required for successful completion of the project Contacting manufacturer's technical support as needed for guidance on system intricacies or complex problems And last, but not least, everyone is expected to step up and help when needed.
So, you can plan on performing other duties as assigned.
WHAT MAKES YOU GREAT FOR THIS ROLE You like helping people out! Whether it's an internal or external customer, you take pride in the relationship you've cultivated and meeting their needs.
You pay attention to the detailsall of them.
No dot-less i's or cross-less t's get past you.
You use language skills like a multitool; absorbing and dispersing information, articulating thoughts, and exchanging ideas through both written and verbal forms.
You listen actively, write concisely, and speak clearly.
You enjoy solving problems.
You love taking on difficult challenges and creating solutions.
And if you don't know the answer, you'll dig until you find one.
Your wheels are always turning.
You enjoy collecting information and evaluating it from different angles to identify trends and draw a conclusion.
You continuously prioritize and consciously control the amount of time spent on specific tasks.
You use an intellectual arsenal of logical, business-minded thinking to determine next steps, actions, and plans.
You tend to have a competitive drive, never losing sight of the end game and always have a target you're trying to achieve.
You may be prone to maintaining a to-do list and absolutely love to check off completed tasks.
You are patient, level-headed, and cool under pressure.
When things change, it's no biggie.
You just roll with the punches and reprioritize.
You are honest with yourself and receive feedback to know what areas you wish to improve.
You enjoy pushing yourself to learn something new, whether in a structured, formal setting or exposure in day-to-day activities.
You never miss a chance to grow.
WHERE & HOW YOU'LL WORKAs a member of our Field Service team, you can expect to spend most of your time on-site at client locations.
This means you may be on the road, at early or late hours, traveling to and from your destination in the MD, DC, or VA area.
Most work will be performed during normal contractor hours from 5:
00 am to 3:
00 pm.
However, depending on the nature of the project, it may be necessary to work some evenings and/or nights.
For some further out-of-town projects or training seminars, you'll get to experience hotel accommodations with occasional overnight stays.
Your position will also involve a combination of dayPI225125076 Recommended Skills Confident And Emotionally Stable Construction Courtesy Field Service Management Firmware Lighting Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
