Service Coordinator
Owings Mills, MD Owings Mills, MD Full-time Full-time $19 - $22 an hour $19 - $22 an hour 16 hours ago 16 hours ago 16 hours ago Job
Summary:
Primarily responsible for providing effective customer service for all internal and external Centric customers by utilizing excellent, in-depth knowledge of company products and programs, as well as team members within the company.
Essential Functions:
Administration and processing of requests for service from customers by scheduling and dispatching service technicians for service and repairs at customer sites Administration and processing of service history Address customer and employee requests, issues and inquiries timely and accurately Handle customer concerns and provide effective and long-term problem resolution Accept inbound CMS calls Provide timely feedback to the company regarding service failures or customer concerns Monitor status of technician calls and communicate delays in ETA to technicians.
Confer with customers or supervising personnel to resolve questions, problems, and requests for service or equipment Required
Qualifications:
(Knowledge, Skills, Abilities) Customer and personal service; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures Strong interpersonal skills and team player that works collaboratively to achieve department and company goals.
Strong oral and written communication skills Ability to multi task and resolve inquiries and complaints.
Quick thinking and good judgment.
Professional and courteous demeanor Required Education and
Experience:
High school degree /GED (Some college preferred) 3-5 years of related experience in customer service/dispatch Track record that demonstrates success and work stability Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Ability to commute/relocate:
Owings Mills, MD 21117:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in Owings Mills, MD 21117.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Primarily responsible for providing effective customer service for all internal and external Centric customers by utilizing excellent, in-depth knowledge of company products and programs, as well as team members within the company.
Essential Functions:
Administration and processing of requests for service from customers by scheduling and dispatching service technicians for service and repairs at customer sites Administration and processing of service history Address customer and employee requests, issues and inquiries timely and accurately Handle customer concerns and provide effective and long-term problem resolution Accept inbound CMS calls Provide timely feedback to the company regarding service failures or customer concerns Monitor status of technician calls and communicate delays in ETA to technicians.
Confer with customers or supervising personnel to resolve questions, problems, and requests for service or equipment Required
Qualifications:
(Knowledge, Skills, Abilities) Customer and personal service; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures Strong interpersonal skills and team player that works collaboratively to achieve department and company goals.
Strong oral and written communication skills Ability to multi task and resolve inquiries and complaints.
Quick thinking and good judgment.
Professional and courteous demeanor Required Education and
Experience:
High school degree /GED (Some college preferred) 3-5 years of related experience in customer service/dispatch Track record that demonstrates success and work stability Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Ability to commute/relocate:
Owings Mills, MD 21117:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in Owings Mills, MD 21117.
Estimated Salary: $20 to $28 per hour based on qualifications.
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